They might have been installed somewhere else on the premises, he said. Well, what about the extra items charged which could have been expected to come with the cistern package.
Invoicing for plumbers plus#
He said he had charged the retail price plus mark-up but would come back to me. I queried him about the price of the cistern and the mark-up. So this week I rang the manager of the plumbing firm to ask a few questions. I assumed because it was my property he would leave it at the cottage. That was untrue because I hadn't mentioned what he should do with the cistern. He told her he couldn't give it to her because the landlord wanted it. The old cistern was made of copper and the tenant asked the plumber if she could have it. Yet another thing stuck in my craw about the whole deal. Certainly not $156.59 worth of extra stuff. Perhaps another $30 worth of bits and pieces. Most of the materials for the repair came with the cistern so apart from a tap and a bit of connecting hose that should have been it. That means it still whacked $82 on the cistern, a not insignificant mark-up of 70 per cent.Īpparently the repair had also required a new ballcock, a dolphin float, a ballcock seat nipple, a mini ball valve, a bit of flexi hose and, of course sundries. So let's be charitable and assume our plumbing firm got the cistern at the trade price at Plumbing World (it's a big firm so probably got it cheaper). I suspected the plumbing firm probably got its materials from a merchant like Plumbing World so I rang the outlet to find the trade price was $118.00. The budget cistern was charged at $199.93 which seemed a bit steep so I checked with Bunnings and Mitre 10 to find the exact same article retailed for only $94. There was another $28.75 for mileage which I thought was fair enough since we live out of town. But I expected to pay a premium for a same-day job. I couldn't really quibble with the labour component which came to $330 including GST although at the hourly rate of $94.30, you could be forgiven for thinking the plumber was also qualified to perform bowel surgery. The bill – I can feel the colour draining from my face as I write – was $715.33.
Invoicing for plumbers install#
The task was to install a budget Dux central flush cistern – a very simple job apparently – and nothing more. I knew the bill would be a steep given the urgency of the request but when it arrived I was even more shocked than I expected.ĭon't forget I hadn't asked for a bathroom refurbishment or gold taps. The firm, which it would be unfair to name, could do it straight away and I blessed it for its efficiency. When they had a problem last week with the toilet cistern, I was on the blower almost immediately to one of those 24 hour service plumbers to get the cistern replaced. As it happens I am also a landlord which automatically disqualifies me from any sympathy but I am sure my tenants will attest that I am a generous and solicitous proprietor.
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